How to Order
To buy an item you must first add it to your shopping basket, to do this simply click on the "Add to Basket" button alongside the item you wish to buy. If you require more than 1 you should enter this before clicking on the button.
Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button.
Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Secure Checkout" link.
You must now decide how you will pay for your order. Secure on-line payment by credit or debit card is available via PayPal, alternative methods are available for those who do not have a credit card or who do not wish to pay on-line. From this point on simply follow the on-screen instructions associated with each payment method.
Prices & Weights
All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.
We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.
All weights stated are a guide only and are approximate.
We only deliver to UK addresses covered by the Royal Mail's Overnight Delivery service and the pack prices given on this site include a weekday delivery charge of £9.50 (except where the total order value is under £19.99, in which case there will be an £9.50 delivery charge).
The cheese is cut and wrapped to match your order when received so it is as fresh as possible. As our cheeses are artisan made and seasonal we reserve the right to substitute items to reflect availability without prior notice - please let us know if substitutes are not acceptable BUT note that this may result in your order being cancelled.
We normally despatch to the purchaser's address or items can be sent as gifts directly to the recipient (one address per order). Orders placed by midnight on Sunday will be dispatched on Thursday for delivery on Friday. We are also able to deliver on the Saturday for an additional £2.50 per order. If you require something different please let us know when you place your order or contact us to discuss your requirements.
The postcode is essential in ensuring speed of delivery, as are delivery instructions. A signature is usually required and whilst you can clearly state where the parcel is to be left if no one is available at the time of delivery I cannot guarantee the postman will follow the instruction.
We can deliver to a domestic or business address but please remember to ensure the parcel is refrigerated upon receipt.
Returns & Complaints
If you change your mind you may cancel your order at any time before 12 noon on the Tuesday prior to despatch.
Should a product be defective or arrive in poor condition on day of receipt it must be returned to us or be made available for inspection. We cannot be held responsible if delay occurs because of incomplete or inaccurate address or delivery instructions, or failure to refrigerate upon receipt.
If you are unhappy with any aspect of our service or products then please contact Kath - firstname.lastname@example.org.
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Secure on-line payment is available via PayPal.