Frequently Asked Questions
What if I order a selection but one of the cheeses is unavailable?
As you are probably aware there are seasonal variations in all fresh produce and cheese is no exception. Due to this I may occasionally have to offer substitutes. If you do not wish me to do this please let me know but this may result in your order being cancelled.
When will my order be delivered?
Orders received up to 5pm on Monday are normally shipped on the Thursday for delivery on the Friday. If this is different for any reason, e.g. the cheese does not reach me in time, then I will let you know. Delivery is made by the Royal Mail overnight delivery service. If no-one is in the box will be taken to the nearest Royal Mail collection center. If you have any special delivery requests please contact me - most things are possible.
When will my subscription start?
If you have paid for your subscription (cleared funds) by the 14th you will receive your first selection this month. If not, it will be next month.
When will my subscription be delivered?
Parcels are shipped in the second or third week of the month on the Thursday for delivery on the Friday. If you have any special delivery requests please contact me - most things are possible. I will e-mail you at the beginning of the month to inform you of the delivery date.
I have a subscription - when will you take the money from my bank account?
Standing Orders are taken on the 1st of the month - this is the preferred method. Please contact me if you would like to pay by any other means.
I have a subscription but want to delay delivery for a few months - is this possible?
Yes, just contact me and let me know when you would like to resume delivery.
I don't have regular Internet access - how can I submit reviews?
Adding reviews on-line is the easiest method but you can send them to me in the post if you prefer.
I want to buy some cheese but don't want a user ID - can I do this?
The user ID service is free but you are under no obligation to use it. Only if you have indicated that you wish to be contacted with news, special offers, etc. will you be contacted.
If you have any other questions please contact me and I will respond to you as quickly as possible.